SkyMart Logo

SkyMart Bangladesh

Support Center

SkyMart Logo

Support Center

We're here to help you with any issues or questions you might have about our services.

Contact Information

Email Support

Get help via email

support@skycraftbd.com

Phone Support

Call us directly

+8801906396571

Discord Community

Join our Discord server for quick support and updates

Join Discord Server

Frequently Asked Questions

How long does it take to receive my order?

Most orders are processed within 5-10 minutes after payment confirmation. In rare cases, it may take up to 24 hours during peak times.

What payment methods do you accept?

We accept bKash, Nagad, and Upay. All payments are secure and processed through verified channels.

What should I do if I haven't received my order?

First, check your spam folder for any emails from us. If you still can't find it, contact us with your transaction ID and we'll resolve the issue promptly.

Refund Policy

At SkyMart Bangladesh, we strive to provide the best service possible. However, due to the digital nature of our products:

  • Refunds are only offered in cases where we are unable to deliver the purchased product
  • Refund requests must be made within 24 hours of purchase
  • To request a refund, please contact us with your transaction details
  • Refunds are processed within 3-5 business days

Note: Once a digital product has been delivered successfully, it cannot be refunded.

Privacy Policy

Your privacy is important to us. This policy outlines how we handle your information:

  • We collect only necessary information to process your orders
  • Your payment details are processed through secure payment gateways
  • We never share your personal information with third parties without your consent
  • Account credentials provided for service activation are used only for that purpose and are not stored

For complete details, please contact us at support@skycraftbd.com

Terms of Service

By using our services, you agree to the following terms:

  • You are responsible for providing accurate account information for service activation
  • You must be at least 13 years old to use our services
  • We are not responsible for account issues caused by incorrect information provided by the customer
  • We reserve the right to refuse service to anyone for any reason at any time